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Survey Data associated with: Simplifying Lives: Quality and Satisfaction in Public Services

By Innovation in Citizen Services Division (VPS/IFD/ICS)

This dataset contains the survey microdata behind the Inter-American Development Bank (IDB) study "Simplifying Lives: Quality and Satisfaction in Public Services." The survey was conducted between July and September of 2015 across six countries in Latin America and the Caribbean, gathering responses from 11,500 citizens about their direct experience with a specific set of government services.

What the survey measures

The research focuses on how people actually experience the public services they use—covering dimensions such as the quality of the service received and citizen satisfaction with it. By centering the citizen's perspective, the data illuminate where bureaucratic processes work well and where they impose friction, helping connect public-sector performance to the lived reality of the people governments serve.

Geographic and temporal coverage

The survey covers Chile, Ecuador, Panama, Paraguay, Trinidad & Tobago, and Uruguay, with fieldwork carried out in 2015. This cross-country design supports comparison of service quality and satisfaction across diverse institutional and regional contexts within Latin America and the Caribbean.

What the resource contains

The dataset is provided as a single CSV file of the public-services quality and satisfaction survey responses, suitable for statistical analysis in common data tools and statistical packages.

Intended uses

Researchers, public-administration scholars, and government reform teams can use the data to study citizen satisfaction, service quality, and the design of better public services; to benchmark performance across countries; and to inform initiatives that simplify and improve citizens' interactions with the state. The data are part of the IDB's broader work on the public sector and government modernization in the region.

Access and citation

The data are openly available through IDB Open Data under the Creative Commons Attribution–NonCommercial–NoDerivs 3.0 IGO license. A persistent DOI is provided for stable referencing; please cite the dataset when reusing it (see the citation question below).

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Metadata & use

Identifier https://doi.org/10.60966/exxm3z0x
License Creative Commons Attribution–NonCommercial–NoDerivs 3.0 IGO
Related Knowledge Product
Citation

Pareja, Alejandro, et al. (2016). Survey Data associated with: Simplifying Lives: Quality and Satisfaction in Public Services. IDB Open Data. https://doi.org/10.60966/exxm3z0x
Published date 2016-04-12
Modified date 2026-08-26
Tags/Keywords Chile · Citizen Satisfaction · Ecuador · Panama · Paraguay · Public Services · Trinidad And Tobago · Uruguay
Language
  1. Spanish
Temporal coverage 2015-2015
Country
Chile
Ecuador
Panama
Paraguay
Trinidad & Tobago
Uruguay
Region Latin America and the Caribbean
Publisher
Inter-American Development Bank
Author
Pareja, Alejandro
Fernández, Cecilia
Blanco, Bárbara
Theobald, Katharina
Martínez, Alejandra
Inter-American Development Bank
Data collection type Survey Data
Statistical type Cross-sectional Data
Data structure Structured Data
Data notes

What does this dataset contain?

It contains survey microdata from a study of citizens' experiences with a specific set of government services, used to support the IDB publication "Simplifying Lives: Quality and Satisfaction in Public Services." The data are provided in a single CSV file.

When was the survey conducted and how many people responded?

The survey was conducted between July and September of 2015, and 11,500 citizens provided information about their experience with a specific set of government services.

Which countries are covered?

The survey covers six countries in Latin America and the Caribbean: Chile, Ecuador, Panama, Paraguay, Trinidad & Tobago, and Uruguay.

What topics does the survey address?

It addresses citizens' experiences with government services, focusing on the quality of the services received and citizen satisfaction—core dimensions for understanding and improving public-service delivery.

What format is the data in?

The dataset is provided as a single CSV file of the public-services quality and satisfaction survey responses, which can be opened in spreadsheet software and standard statistical packages.

Who produced this dataset?

The dataset was authored by Alejandro Pareja and colleagues, with the Inter-American Development Bank as a contributing organization and publisher through IDB Open Data.

What can the data be used for?

They are well suited to research on citizen satisfaction and public-service quality, cross-country benchmarking, public-administration scholarship, and the design of reforms that simplify and improve citizens' interactions with government.

Under what license can I use the data?

The dataset is published under the Creative Commons Attribution–NonCommercial–NoDerivs 3.0 IGO license (http://creativecommons.org/licenses/by-nc-nd/3.0/igo/), which permits non-commercial reuse with attribution and without derivative redistribution.

Is there a related source or publication?

Yes. The dataset is linked to the associated research available via DOI at http://dx.doi.org/10.18235/0012841, part of the IDB's work on public-sector quality and government modernization.

How do I cite this dataset?

Cite it as: Pareja, Alejandro, et al. (2016). Survey Data associated with: Simplifying Lives: Quality and Satisfaction in Public Services. IDB Open Data. https://doi.org/10.60966/exxm3z0x (publisher: Inter-American Development Bank).

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