{"help": "https://data.iadb.org/api/3/action/help_show?name=package_show", "success": true, "result": {"alternate_identifier": "https://data.iadb.org/dataset/survey-data-associated-with-simplifying-lives-quality-and-satisfaction-in-p", "citation": {"en": "Pareja, Alejandro, et al. (2016). Survey Data associated with: Simplifying Lives: Quality and Satisfaction in Public Services. IDB Open Data. https://doi.org/10.60966/exxm3z0x", "es": "Pareja, Alejandro, et al. (2016). Datos de encuesta asociados a: Simplificando vidas: Calidad y satisfacci\u00f3n con los servicios p\u00fablicos. Datos Abiertos del BID. https://doi.org/10.60966/exxm3z0x", "fr": "Pareja, Alejandro, et al. (2016). Donn\u00e9es d\u2019enqu\u00eate associ\u00e9es \u00e0 : Simplifier la vie : qualit\u00e9 et satisfaction dans les services publics. Donn\u00e9es Ouvertes de la BID. https://doi.org/10.60966/exxm3z0x", "pt_BR": "Pareja, Alejandro, et al. (2016). Dados de Pesquisa Associados \u00e0: Simplificando vidas: Qualidade e satisfa\u00e7\u00e3o com os servi\u00e7os p\u00fablicos. Dados Abertos do BID. https://doi.org/10.60966/exxm3z0x"}, "ckan_dataset_type": "dataset", "conforms_to": "https://data.iadb.org/DataCatalog/v1.0/schema", "creator_user_id": "4ce47dd3-eafd-475e-ac63-0311588ac609", "data_structure": [{"uri": "https://taxonomy.iadb.org/knowledgeProductsTaxonomy/20ec2046-8126-4e1d-a7ec-08a8d3d5f24c", "labels": {"en": "Structured Data", "es": "Datos Estructurados", "fr": "Donn\u00e9es Structur\u00e9es", "pt_BR": "Dados Estruturados"}}], "dataset_id": "", "frequency": {}, "id": "c3f3e26c-5dfd-403f-8b1d-1c7b5a6fa68c", "identifier": "https://doi.org/10.60966/exxm3z0x", "in_series": {}, "language": ["es"], "license_id": "cc-by-nc-nd", "license_title": "Creative Commons Attribution\u2013NonCommercial\u2013NoDerivs 3.0 IGO", "license_url": "http://creativecommons.org/licenses/by-nc-nd/3.0/igo/", "metadata_created": "2016-04-12T00:00:00", "metadata_modified": "2026-10-28T17:46:33.886467", "name": "survey-data-associated-with-simplifying-lives-quality-and-satisfaction-in-p", "num_resources": 1, "organization": {"id": "aa9ea49a-64f0-4dcc-9c01-06245f1392a1", "name": "idb-datasets", "title": "IDB Datasets", "type": "organization", "description": "Official list of IDB Datasets", "image_url": "", "created": "2025-03-08T06:03:00.229362", "is_organization": true, "approval_status": "approved", "state": "active"}, "owner_org": "aa9ea49a-64f0-4dcc-9c01-06245f1392a1", "private": false, "regional": [{"uri": "https://taxonomy.iadb.org/knowledgeProductsTaxonomy/43917453886588535763041", "labels": {"en": "Latin America and the Caribbean", "es": "Am\u00e9rica Latina y el Caribe", "fr": "Am\u00e9rique Latine et Cara\u00efbes", "pt_BR": "Am\u00e9rica Latina e Caribe"}}], "source": ["http://dx.doi.org/10.18235/0012841"], "statistical_type": [{"uri": "https://taxonomy.iadb.org/knowledgeProductsTaxonomy/7cfb002e-7cba-4970-ab53-8d9db5224eaa", "labels": {"en": "Cross-sectional Data", "es": "Datos de Corte Transversal", "fr": "Donn\u00e9es Transversales", "pt_BR": "Dados de Corte Transversal"}}], "temporal_end": "2015-01-01", "temporal_start": "2015-01-01", "theme": [{"uri": "https://taxonomy.iadb.org/knowledgeProductsTaxonomy/53786709020451812", "labels": {"en": "Governance, Institutions and Public Management", "es": "Gobernanza, instituciones y gesti\u00f3n p\u00fablica", "fr": "Gouvernance, institutions et gestion publique", "pt_BR": "Governan\u00e7a, institui\u00e7\u00f5es e gest\u00e3o p\u00fablica"}}], "title": {"en": "Survey Data associated with: Simplifying Lives: Quality and Satisfaction in Public Services", "es": "Datos de encuesta asociados a: Simplificando vidas: Calidad y satisfacci\u00f3n con los servicios p\u00fablicos", "fr": "Donn\u00e9es d\u2019enqu\u00eate associ\u00e9es \u00e0 : Simplifier la vie : qualit\u00e9 et satisfaction dans les services publics", "pt_BR": "Dados de Pesquisa Associados \u00e0: Simplificando vidas: Qualidade e satisfa\u00e7\u00e3o com os servi\u00e7os p\u00fablicos"}, "type": "dataset", "unit_observation": {"en": "Individual", "es": "Individuo", "fr": "Individu", "pt_BR": "Indiv\u00edduo"}, "unit_responsible": {"en": "Institutional Capacity of the State Division (VPS/IFD/ICS)", "es": "Institutional Capacity of the State Division (VPS/IFD/ICS)", "fr": "Institutional Capacity of the State Division (VPS/IFD/ICS)", "pt_BR": "Institutional Capacity of the State Division (VPS/IFD/ICS)"}, "version": null, "creator": [{"authority_id": "2198548293252081525939", "creator_name": {"en": "Pareja, Alejandro", "es": "Pareja, Alejandro", "fr": "Pareja, Alejandro", "pt_BR": "Pareja, Alejandro"}, "creator_type": "personal", "url": ""}, {"authority_id": "19369b55-0c94-4073-8397-4edb4a973980", "creator_name": {"en": "Fern\u00e1ndez, Cecilia", "es": "Fern\u00e1ndez, Cecilia", "fr": "Fern\u00e1ndez, Cecilia", "pt_BR": "Fern\u00e1ndez, Cecilia"}, "creator_type": "personal", "url": ""}, {"authority_id": "b8f220ba-337e-409d-9716-360ab3466fcc", "creator_name": {"en": "Blanco, B\u00e1rbara", "es": "Blanco, B\u00e1rbara", "fr": "Blanco, B\u00e1rbara", "pt_BR": "Blanco, B\u00e1rbara"}, "creator_type": "personal", "url": ""}, {"authority_id": "f3df41f9-a290-4192-bd48-4916838e17af", "creator_name": {"en": "Theobald, Katharina", "es": "Theobald, Katharina", "fr": "Theobald, Katharina", "pt_BR": "Theobald, Katharina"}, "creator_type": "personal", "url": ""}, {"authority_id": "99b7273f-a9ed-4bb5-8387-d03862fdd103", "creator_name": {"en": "Mart\u00ednez, Alejandra", "es": "Mart\u00ednez, Alejandra", "fr": "Mart\u00ednez, Alejandra", "pt_BR": "Mart\u00ednez, Alejandra"}, "creator_type": "personal", "url": ""}, {"authority_id": "88074447370088012634805", "creator_name": {"en": "Inter-American Development Bank", "es": "Banco Interamericano de Desarrollo", "fr": "Banque Interam\u00e9ricaine de D\u00e9veloppement", "pt_BR": "Banco Interamericano de Desenvolvimento"}, "creator_type": "organizational", "url": "https://ror.org/02gjn4306"}], "publisher": [{"email": "opendata@iadb.org", "publisher_name": {"en": "Inter-American Development Bank", "es": "Banco Interamericano de Desarrollo", "fr": "Banque Interam\u00e9ricaine de D\u00e9veloppement", "pt_BR": "Banco Interamericano de Desenvolvimento"}, "type": "organizational", "uri": "https://ror.org/02gjn4306", "url": "https://www.iadb.org"}], "resources": [{"access_rights": "", "access_url": "https://data.iadb.org/dataset/c3f3e26c-5dfd-403f-8b1d-1c7b5a6fa68c/resource/ca689891-2668-46fc-97c4-adb462dec29b", "cache_last_updated": null, "cache_url": null, "ckan_url": "https://data.iadb.org", "created": "2025-03-08T13:34:30.381142", "data_notes": {}, "datastore_active": true, "datastore_contains_all_records_of_source_file": true, "description": "", "file_id": "62af4d45-981a-4987-bd4a-514100ced8d1", "format": "CSV", "hash": "a94fc3ffe441831879225e2fddf3aedf", "id": "ca689891-2668-46fc-97c4-adb462dec29b", "ignore_hash": false, "indicator_category": "", "is_indicator": false, "language": [], "last_modified": "2025-03-08T13:34:30.309388", "metadata_modified": "2026-10-28T17:46:33.905091", "mimetype": "text/csv", "mimetype_inner": null, "name": "public_services_quality_satisfaction_data", "package_id": "c3f3e26c-5dfd-403f-8b1d-1c7b5a6fa68c", "position": 0, "resource_id": "ca689891-2668-46fc-97c4-adb462dec29b", "resource_type": null, "rights": {}, "set_url_type": false, "size": 66116551, "state": "active", "task_created": "2025-03-08 13:34:32.881668", "theme": {}, "url": "https://data.iadb.org/files/download/62af4d45-981a-4987-bd4a-514100ced8d1"}], "spatial_coverage": [{"bbox": "", "centroid": "", "geom": "", "label": {"en": "Chile", "es": "Chile", "fr": "Chili", "pt_BR": "Chile"}, "uri": "https://sws.geonames.org/3895114"}, {"bbox": "", "centroid": "", "geom": "", "label": {"en": "Ecuador", "es": "Ecuador", "fr": "\u00c9quateur", "pt_BR": "Equador"}, "uri": "https://sws.geonames.org/3658394"}, {"bbox": "", "centroid": "", "geom": "", "label": {"en": "Panama", "es": "Panam\u00e1", "fr": "Panama", "pt_BR": "Panam\u00e1"}, "uri": "https://sws.geonames.org/3703430"}, {"bbox": "", "centroid": "", "geom": "", "label": {"en": "Paraguay", "es": "Paraguay", "fr": "Paraguay", "pt_BR": "Paraguai"}, "uri": "https://sws.geonames.org/3437598"}, {"bbox": "", "centroid": "", "geom": "", "label": {"en": "Trinidad & Tobago", "es": "Trinidad y Tobago", "fr": "Trinit\u00e9-et-Tobago", "pt_BR": "Trinidad e Tobago"}, "uri": "https://sws.geonames.org/3573591"}, {"bbox": "", "centroid": "", "geom": "", "label": {"en": "Uruguay", "es": "Uruguay", "fr": "Uruguay", "pt_BR": "Uruguai"}, "uri": "https://sws.geonames.org/3439705"}], "groups": [], "relationships_as_subject": [], "relationships_as_object": [], "doi": "10.60966/exxm3z0x", "doi_status": true, "domain": "https://data.iadb.org", "doi_date_published": "2025-03-09", "doi_publisher": "IADB", "data_collection_type": [{"uri": "https://taxonomy.iadb.org/knowledgeProductsTaxonomy/40812682-185a-4604-8fe0-ecb3c8a6f736", "labels": {"en": "Survey Data", "es": "Datos de Encuesta", "fr": "Donn\u00e9es d'enqu\u00eate", "pt_BR": "Dados de Inqu\u00e9ritos"}}], "keyword": {"en": ["Chile", "Citizen Satisfaction", "Ecuador", "Panama", "Paraguay", "Public Services", "Trinidad And Tobago", "Uruguay"], "es": ["Chile", "Satisfacci\u00f3n ciudadana", "Ecuador", "Panam\u00e1", "Paraguay", "Servicios p\u00fablicos", "Trinidad y Tobago", "Uruguay"], "fr": ["Chili", "Satisfaction des citoyens", "\u00c9quateur", "Panama", "Paraguay", "Services publics", "Trinit\u00e9-et-Tobago", "Uruguay"], "pt_BR": ["Chile", "Satisfa\u00e7\u00e3o do Cidad\u00e3o", "Equador", "Panam\u00e1", "Paraguai", "Servi\u00e7os P\u00fablicos", "Trinidad e Tobago", "Uruguai"]}, "contact_point": "opendata@iadb.org", "description": {"en": "This dataset contains the survey microdata behind the Inter-American Development Bank (IDB) study \"Simplifying Lives: Quality and Satisfaction in Public Services.\" The survey was conducted between July and September of 2015 across six countries in Latin America and the Caribbean, gathering responses from 11,500 citizens about their direct experience with a specific set of government services.\n\n### What the survey measures\n\nThe research focuses on how people actually experience the public services they use\u2014covering dimensions such as the quality of the service received and citizen satisfaction with it. By centering the citizen's perspective, the data illuminate where bureaucratic processes work well and where they impose friction, helping connect public-sector performance to the lived reality of the people governments serve.\n\n### Geographic and temporal coverage\n\nThe survey covers Chile, Ecuador, Panama, Paraguay, Trinidad & Tobago, and Uruguay, with fieldwork carried out in 2015. This cross-country design supports comparison of service quality and satisfaction across diverse institutional and regional contexts within Latin America and the Caribbean.\n\n### What the resource contains\n\nThe dataset is provided as a single CSV file of the public-services quality and satisfaction survey responses, suitable for statistical analysis in common data tools and statistical packages.\n\n### Intended uses\n\nResearchers, public-administration scholars, and government reform teams can use the data to study citizen satisfaction, service quality, and the design of better public services; to benchmark performance across countries; and to inform initiatives that simplify and improve citizens' interactions with the state. The data are part of the IDB's broader work on the public sector and government modernization in the region.\n\n### Access and citation\n\nThe data are openly available through IDB Open Data under the Creative Commons Attribution\u2013NonCommercial\u2013NoDerivs 3.0 IGO license. A persistent DOI is provided for stable referencing; please cite the dataset when reusing it (see the citation question below).", "es": "Este conjunto de datos re\u00fane los microdatos de la encuesta que sustenta el estudio del Banco Interamericano de Desarrollo (BID) \"Simplificando vidas: Calidad y satisfacci\u00f3n con los servicios p\u00fablicos\". El relevamiento se llev\u00f3 adelante entre julio y septiembre de 2015 en seis pa\u00edses de Am\u00e9rica Latina y el Caribe y recogi\u00f3 las respuestas de 11.500 ciudadanos acerca de su experiencia directa con un grupo determinado de tr\u00e1mites y servicios estatales.\n\n### Qu\u00e9 mide la encuesta\n\nEl estudio pone el foco en c\u00f3mo viven las personas, en la pr\u00e1ctica, los servicios p\u00fablicos que utilizan, y abarca aspectos como la calidad del servicio recibido y el grado de satisfacci\u00f3n ciudadana. Al colocar la mirada del ciudadano en primer plano, los datos muestran d\u00f3nde los procesos burocr\u00e1ticos fluyen bien y d\u00f3nde generan trabas, lo que ayuda a vincular el desempe\u00f1o del sector p\u00fablico con la vida diaria de las personas a las que atiende el Estado.\n\n### Cobertura geogr\u00e1fica y temporal\n\nEl relevamiento comprende Chile, Ecuador, Panam\u00e1, Paraguay, Trinidad y Tobago y Uruguay, con trabajo de campo realizado en 2015. Este alcance multipa\u00eds hace posible comparar la calidad y la satisfacci\u00f3n de los servicios entre realidades institucionales y regionales muy distintas dentro de Am\u00e9rica Latina y el Caribe.\n\n### Qu\u00e9 contiene el recurso\n\nLos datos se entregan en un \u00fanico archivo CSV con las respuestas de la encuesta de calidad y satisfacci\u00f3n de los servicios p\u00fablicos, apto para el an\u00e1lisis estad\u00edstico con las herramientas y los paquetes estad\u00edsticos de uso habitual.\n\n### Usos previstos\n\nQuienes investigan, el \u00e1mbito acad\u00e9mico de administraci\u00f3n p\u00fablica y los equipos de reforma estatal pueden valerse de estos datos para estudiar la satisfacci\u00f3n ciudadana, la calidad de los servicios y el dise\u00f1o de mejores prestaciones; para comparar el desempe\u00f1o entre pa\u00edses; y para orientar iniciativas que simplifiquen y mejoren el trato entre la ciudadan\u00eda y el Estado. Los datos se inscriben en la labor m\u00e1s amplia del BID sobre el sector p\u00fablico y la modernizaci\u00f3n del Estado en la regi\u00f3n.\n\n### Acceso y citaci\u00f3n\n\nLos datos est\u00e1n disponibles de forma abierta a trav\u00e9s de Datos Abiertos del BID con la licencia Creative Commons Attribution\u2013NonCommercial\u2013NoDerivs 3.0 IGO. Se incluye un DOI persistente para una referencia estable; al reutilizarlos, cite el conjunto de datos (vea la pregunta sobre citaci\u00f3n m\u00e1s abajo).", "fr": "Ce jeu de donn\u00e9es r\u00e9unit les microdonn\u00e9es de l'enqu\u00eate qui appuie l'\u00e9tude de la Banque interam\u00e9ricaine de d\u00e9veloppement (BID) \u00ab Simplifier la vie : qualit\u00e9 et satisfaction dans les services publics \u00bb. Le recueil a eu lieu entre juillet et septembre 2015 dans six pays d'Am\u00e9rique latine et des Cara\u00efbes et a recueilli les r\u00e9ponses de 11 500 citoyens au sujet de leur exp\u00e9rience concr\u00e8te d'un ensemble d\u00e9termin\u00e9 de d\u00e9marches et de services de l'\u00c9tat.\n\n### Ce que mesure l'enqu\u00eate\n\nL'\u00e9tude se penche sur la fa\u00e7on dont les personnes vivent, dans les faits, les services publics auxquels elles ont recours et porte sur des aspects tels que la qualit\u00e9 de la prestation re\u00e7ue et le niveau de satisfaction des usagers. En pla\u00e7ant le point de vue du citoyen au premier plan, les donn\u00e9es r\u00e9v\u00e8lent les domaines o\u00f9 les proc\u00e9dures administratives se d\u00e9roulent sans accroc et ceux o\u00f9 elles g\u00e9n\u00e8rent des blocages, ce qui aide \u00e0 rapprocher la performance du secteur public du quotidien des personnes que l'\u00c9tat dessert.\n\n### Couverture g\u00e9ographique et temporelle\n\nLe recueil porte sur le Chili, l'\u00c9quateur, le Panama, le Paraguay, la Trinit\u00e9-et-Tobago et l'Uruguay, avec un travail de terrain r\u00e9alis\u00e9 en 2015. Cette port\u00e9e multipays permet de comparer la qualit\u00e9 et la satisfaction des services entre des r\u00e9alit\u00e9s institutionnelles et r\u00e9gionales tr\u00e8s diverses au sein de l'Am\u00e9rique latine et des Cara\u00efbes.\n\n### Ce que contient la ressource\n\nLes donn\u00e9es sont livr\u00e9es dans un fichier CSV unique regroupant les r\u00e9ponses \u00e0 l'enqu\u00eate sur la qualit\u00e9 et la satisfaction des services publics, propice \u00e0 l'analyse statistique au moyen des outils et logiciels statistiques d'usage courant.\n\n### Usages pr\u00e9vus\n\nLes chercheurs, le milieu universitaire de l'administration publique et les \u00e9quipes de r\u00e9forme de l'\u00c9tat peuvent s'appuyer sur ces donn\u00e9es pour \u00e9tudier la satisfaction des usagers, la qualit\u00e9 des services et la conception de meilleures prestations ; pour comparer les performances d'un pays \u00e0 l'autre ; et pour \u00e9clairer les initiatives visant \u00e0 simplifier et \u00e0 fluidifier les rapports entre les citoyens et l'\u00c9tat. Les donn\u00e9es s'inscrivent dans les travaux plus larges de la BID sur le secteur public et la modernisation de l'\u00c9tat dans la r\u00e9gion.\n\n### Acc\u00e8s et citation\n\nLes donn\u00e9es sont accessibles librement via Donn\u00e9es Ouvertes de la BID sous la licence Creative Commons Attribution\u2013NonCommercial\u2013NoDerivs 3.0 IGO. Un DOI persistant est fourni pour une r\u00e9f\u00e9rence stable ; lors de leur r\u00e9utilisation, citez le jeu de donn\u00e9es (voir la question sur la citation ci-dessous).", "pt_BR": "Este conjunto de dados re\u00fane os microdados da pesquisa que embasa o estudo do Banco Interamericano de Desenvolvimento (BID) \"Simplificando vidas: Qualidade e satisfa\u00e7\u00e3o com os servi\u00e7os p\u00fablicos\". O levantamento foi feito entre julho e setembro de 2015 em seis pa\u00edses da Am\u00e9rica Latina e do Caribe e coletou as respostas de 11.500 cidad\u00e3os sobre sua experi\u00eancia direta com um conjunto determinado de servi\u00e7os e tr\u00e2mites do Estado.\n\n### O que a pesquisa mede\n\nO estudo volta-se para como as pessoas de fato vivenciam os servi\u00e7os p\u00fablicos de que se valem e abrange aspectos como a qualidade do servi\u00e7o recebido e o grau de satisfa\u00e7\u00e3o do cidad\u00e3o. Ao colocar o olhar do cidad\u00e3o em primeiro plano, os dados mostram onde os processos burocr\u00e1ticos correm bem e onde criam entraves, o que ajuda a relacionar o desempenho do setor p\u00fablico ao dia a dia das pessoas que o Estado atende.\n\n### Cobertura geogr\u00e1fica e temporal\n\nO levantamento abrange Chile, Equador, Panam\u00e1, Paraguai, Trinidad e Tobago e Uruguai, com trabalho de campo realizado em 2015. Esse alcance multipa\u00eds possibilita comparar a qualidade e a satisfa\u00e7\u00e3o dos servi\u00e7os entre realidades institucionais e regionais bastante distintas na Am\u00e9rica Latina e no Caribe.\n\n### O que o recurso cont\u00e9m\n\nOs dados s\u00e3o entregues em um \u00fanico arquivo CSV com as respostas da pesquisa de qualidade e satisfa\u00e7\u00e3o dos servi\u00e7os p\u00fablicos, pr\u00f3prio para an\u00e1lise estat\u00edstica nas ferramentas e pacotes estat\u00edsticos de uso corrente.\n\n### Usos previstos\n\nQuem pesquisa, o meio acad\u00eamico de administra\u00e7\u00e3o p\u00fablica e as equipes de reforma do Estado podem recorrer a estes dados para estudar a satisfa\u00e7\u00e3o do cidad\u00e3o, a qualidade dos servi\u00e7os e o desenho de melhores presta\u00e7\u00f5es; para comparar o desempenho entre pa\u00edses; e para orientar iniciativas que simplifiquem e aprimorem a rela\u00e7\u00e3o entre a popula\u00e7\u00e3o e o Estado. Os dados integram o trabalho mais amplo do BID sobre o setor p\u00fablico e a moderniza\u00e7\u00e3o do Estado na regi\u00e3o.\n\n### Acesso e cita\u00e7\u00e3o\n\nOs dados est\u00e3o dispon\u00edveis de forma aberta por meio dos Dados Abertos do BID sob a licen\u00e7a Creative Commons Attribution\u2013NonCommercial\u2013NoDerivs 3.0 IGO. H\u00e1 um DOI persistente para refer\u00eancia est\u00e1vel; ao reutiliz\u00e1-los, cite o conjunto de dados (veja a pergunta sobre cita\u00e7\u00e3o abaixo)."}}}