Replication Data for: Digital Transformation of Brazilian Governments: Citizen Satisfaction with Digital Public Services
Metadata & use
| Identifier | https://doi.org/10.60966/jud8i0n4 |
|---|---|
| License | Creative Commons Attribution 4.0 International |
| Related Knowledge Product | |
| Citation |
Lafuente, Mariano, et al. (2022). Replication Data for: Digital Transformation of Brazilian Governments: Citizen Satisfaction with Digital Public Services. IDB Open Data. https://doi.org/10.60966/jud8i0n4 |
| Published date | 2022-11-08 |
| Modified date | 2026-08-26 |
| Tags/Keywords | Brazil · Citizen Satisfaction · Connectivity · Digital Governance · Digital Government · Digital Transformation · Innovation · Public Services · States |
| Language |
|
| Temporal coverage | 2020-2020 |
| Country |
Brazil
|
| Region | Latin America and the Caribbean |
| Publisher |
Inter-American Development Bank
|
| Author |
Lafuente, Mariano
Leite, Rafael
Porrúa, Miguel
Valenti, Pablo
Inter-American Development Bank
|
| Data collection type | Survey Data |
| Statistical type | Cross-sectional Data |
| Data structure | Structured Data |
| Data notes |
What does this dataset measure about digital access in Brazil?The dataset captures how Brazilians access the internet at home and on mobile devices. For example, 86.7% report having broadband (Wi‑Fi) at home, while 94.7% say they can access the internet on their mobile phone. These indicators help policymakers understand digital inclusion gaps across regions, age groups, and income levels. How widespread is broadband access across different regions?Broadband access varies significantly. While the Southeast and South reach over 90%, the North and Northeast show lower access rates (around 84–85%). This highlights persistent regional disparities in digital infrastructure. What are the main reasons households do not have broadband at home?Respondents most often cite lack of devices (43.7%), no interest in broadband (43.5%), and high service costs (29.8%). These insights help identify whether barriers are economic, technological, or related to digital literacy. How do Brazilians typically use their home internet?
How many people access the internet through their mobile phones?Mobile access is nearly universal: 94.7% of respondents report they can access the internet on their phones. This makes mobile connectivity the primary channel for digital services in Brazil. How satisfied are Brazilians with online public and private services?A majority report positive experiences: How well do people feel adapted to the digital world?Nearly half (45.1%) say they were already adapted to digital tools. What devices do people use to access digital public or private services?
How frequently do Brazilians access digital services?Daily use is common: 35.8% access digital services every day, while another 14.3% do so several times a week. Only 5.9% use them once a month or less. How do people most often interact with their state government?The most common channel is internet-based interaction (34.3%), followed by phone calls (17.3%) and in‑person visits (15.2%). This shows a shift toward digital channels, though traditional methods remain important. How do residents expect state-level procedures to occur?Respondents are split across channels: What does the dataset reveal about digital inequality?Clear divides appear across age, income, and education. For example: How can policymakers use this dataset?The dataset supports decisions on:
- Expanding broadband infrastructure How is the Brazilian government modernizing its public services?The dataset shows that Brazilians increasingly use digital channels to interact with the government. For example, 34.3% report using the internet (computer, tablet, or phone) as their primary way to contact the state government, while 24.4% use mobile apps for state procedures. Activities such as requesting documents online (16%) and scheduling services digitally (21.3%) demonstrate the shift toward digital‑first public services. How is government digital transformation improving citizen services?Citizens report high satisfaction with online services: 54.7% are satisfied and 7% are very satisfied with their digital service experience. Additionally, 87.2% access services via mobile phones, indicating that digital channels are widely accessible and convenient. How does digital transformation improve citizen access to government benefits?The dataset shows that 34.2% of respondents used digital channels to request social benefits (e.g., Bolsa Família, FGTS, unemployment insurance). This demonstrates that digital transformation directly expands access to essential public programs. How do Brazilians typically access digital public or private services?Mobile phones dominate: 87.2% use a cellphone to access services. Computers follow at 41.6%, and tablets at 5.1%. This highlights the importance of mobile‑first service design. How frequently do citizens access digital services?
How satisfied are Brazilians with their experience using online services?A majority express positive experiences: How well are citizens adapting to digital transformation?
What barriers prevent citizens from accessing broadband at home?Top reasons include:
- No device (computer/tablet): 43.7% What barriers prevent mobile internet access?Among those without mobile internet:
- 54.4% have no interest |