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Citizen Survey on Government Transactions and Equity, 2023-2024

By Innovation in Citizen Services Division (VPS/IFD/ICS); Social Sector (VPS/SCL/SCL); Country Department Southern Cone (VPC/CSC/CSC)

The Citizen Survey on Government Transactions and Equity (2025) is a comparative measurement conducted in 11 countries in Latin America and the Caribbean. Its objective is to capture the experience of the adult population (18 years or older) with procedures involving public entities, including the channels used, the barriers encountered, and the assessment of the process. The sample is nationally representative for each country and takes into account key characteristics such as sex, age, ethnicity, educational level, and urban or rural location. This survey allows for the identification of common and divergent patterns in the access and use of government services in the region.

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Metadata & use

Identifier https://doi.org/10.60966/vgjju86h
License Creative Commons Attribution 4.0 International
Published date 2025-09-17
Modified date 2025-09-22
Tags/Keywords Digital Government · Equity
Language Spanish
Temporal coverage 2023-2024
Country
Brazil
Chile
Colombia
Panama
Paraguay
Peru
Trinidad and Tobago
Uruguay
Guatemala
Honduras
Jamaica
Publisher
Inter-American Development Bank
Author
Pombo, Cristina
Roseth, Benjamin
Santamaria, Julieth
Data collection type Survey Data
Statistical type Cross-sectional Data
Data structure Structured Data
Data notes

Between 2023 and 2024, the ICS, SCL, and CSC teams conducted in-person citizen surveys in 11 countries in the region with the objective of measuring the experience of different population groups with government services and their level of preparedness for the provision of digital services. Each country has a nationally representative sample. Methodological variations are described in the Data Collection Manual.

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