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Innovation in Citizen Services Division (VPS/IFD/ICS)
Results of the Civil Service Development Index (CSDI), obtained from diagnostics of the institutional quality of civil service systems in 16 Latin American countries. The IDB supported the design of a methodology that evaluates critical points to assess the civil services and carried out country evaluations in 2004. Between 2011 and 2013, a second group of diagnostics second group of diagnostics were completed (with the support of the Inter-American Development Bank, and in the case of Central American countries and Dominican Republic with the support of the Spanish Agency for International Cooperation and Development –AECID- and the Central American Integration System-SICA). Scores are available for 2004, 2011, 2012, 2013, 2015, 2017 and 2019 (year of second and/or third measurement varies per country). In 2015, 2017 and 2019, the IDB completed the third series of diagnosis. During the first assessment, 93 critical points were identified; each of those fed a subsystem and an index....
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