{"help": "https://data.iadb.org/api/3/action/help_show?name=package_show", "success": true, "result": {"alternate_identifier": "https://data.iadb.org/dataset/user-survey-on-government-transactions-and-equity-2023-2024", "citation": {"en": "Pombo, Cristina, et al. (2025). User Survey on Government Transactions and Equity, 2023-2024. IDB Open Data. https://doi.org/10.60966/xecnrk2u", "es": "Pombo, Cristina, et al. (2025). Encuesta a usuarios sobre tr\u00e1mites gubernamentales y equidad, 2023-2024. Datos Abiertos del BID. https://doi.org/10.60966/xecnrk2u", "fr": "Pombo, Cristina, et al. (2025). Enqu\u00eate aupr\u00e8s des usagers sur les transactions gouvernementales et l\u2019\u00e9quit\u00e9, 2023-2024. Donn\u00e9es Ouvertes de la BID. https://doi.org/10.60966/xecnrk2u", "pt_BR": "Pombo, Cristina, et al. (2025). Pesquisa com Usu\u00e1rios sobre Transa\u00e7\u00f5es com o Governo e Equidade, 2023-2024. Dados Abertos do BID. https://doi.org/10.60966/xecnrk2u"}, "ckan_dataset_type": "dataset", "conforms_to": "", "creator_user_id": "4ce47dd3-eafd-475e-ac63-0311588ac609", "data_structure": [{"uri": "https://taxonomy.iadb.org/knowledgeProductsTaxonomy/20ec2046-8126-4e1d-a7ec-08a8d3d5f24c", "labels": {"en": "Structured Data", "es": "Datos Estructurados", "fr": "Donn\u00e9es Structur\u00e9es", "pt_BR": "Dados Estruturados"}}], "dataset_id": "", "frequency": {"en": "", "es": "", "fr": "", "pt_BR": ""}, "id": "b7ad749a-3960-4b33-a002-fc2625ceba39", "idb_origin": "", "identifier": "https://doi.org/10.60966/xecnrk2u", "in_series": {}, "language": ["es"], "license_id": "cc-by", "license_title": "Creative Commons Attribution 4.0 International", "license_url": "https://creativecommons.org/licenses/by/4.0/deed", "metadata_created": "2025-10-15T15:55:01.242565", "metadata_modified": "2026-06-15T16:10:28.514425", "name": "user-survey-on-government-transactions-and-equity-2023-2024", "num_resources": 5, "num_tags": 0, "organization": {"id": "aa9ea49a-64f0-4dcc-9c01-06245f1392a1", "name": "idb-datasets", "title": "IDB Datasets", "type": "organization", "description": "Official list of IDB Datasets", "image_url": "", "created": "2025-03-08T06:03:00.229362", "is_organization": true, "approval_status": "approved", "state": "active"}, "owner_org": "aa9ea49a-64f0-4dcc-9c01-06245f1392a1", "private": false, "regional": {}, "related_identifier_type": "", "relation": "", "relation_type": "", "source": ["http://dx.doi.org/10.18235/0013765"], "statistical_type": [{"uri": "https://taxonomy.iadb.org/knowledgeProductsTaxonomy/7cfb002e-7cba-4970-ab53-8d9db5224eaa", "labels": {"en": "Cross-sectional Data", "es": "Datos de Corte Transversal", "fr": "Donn\u00e9es Transversales", "pt_BR": "Dados de Corte Transversal"}}], "temporal_end": "2024-01-01", "temporal_start": "2023-01-01", "theme": [{"uri": "https://taxonomy.iadb.org/knowledgeProductsTaxonomy/53786709020451812", "labels": {"en": "Public Sector", "es": "Sector P\u00fablico", "fr": "Secteur Publique", "pt_BR": "Setor P\u00fablico"}}], "title": {"en": "User Survey on Government Transactions and Equity, 2023-2024", "es": "Encuesta a usuarios sobre tr\u00e1mites gubernamentales y equidad, 2023-2024", "fr": "Enqu\u00eate aupr\u00e8s des usagers sur les transactions gouvernementales et l\u2019\u00e9quit\u00e9, 2023-2024", "pt_BR": "Pesquisa com Usu\u00e1rios sobre Transa\u00e7\u00f5es com o Governo e Equidade, 2023-2024"}, "type": "dataset", "unit_observation": {"en": "", "es": "", "fr": "", "pt_BR": ""}, "unit_responsible": {"en": "Innovation in Citizen Services Division (VPS/IFD/ICS); Social Sector (VPS/SCL/SCL); Country Department Southern Cone (VPC/CSC/CSC)", "es": "Innovation in Citizen Services Division (VPS/IFD/ICS); Social Sector (VPS/SCL/SCL); Country Department Southern Cone (VPC/CSC/CSC)", "fr": "Innovation in Citizen Services Division (VPS/IFD/ICS); Social Sector (VPS/SCL/SCL); Country Department Southern Cone (VPC/CSC/CSC)", "pt_BR": "Innovation in Citizen Services Division (VPS/IFD/ICS); Social Sector (VPS/SCL/SCL); Country Department Southern Cone (VPC/CSC/CSC)"}, "version": null, "creator": [{"authority_id": "82131284169882097599760", "creator_name": {"en": "Pombo, Cristina", "es": "Pombo, Cristina", "fr": "Pombo, Cristina", "pt_BR": "Pombo, Cristina"}, "creator_type": "personal", "url": ""}, {"authority_id": "36967202108302915255216", "creator_name": {"en": "Roseth, Benjamin", "es": "Roseth, Benjamin", "fr": "Roseth, Benjamin", "pt_BR": "Roseth, Benjamin"}, "creator_type": "personal", "url": ""}, {"authority_id": "4a2a34fc-8bac-4b12-8c24-858ca097f481", "creator_name": {"en": "Santamaria, Julieth", "es": "Santamaria, Julieth", "fr": "Santamaria, Julieth", "pt_BR": "Santamaria, Julieth"}, "creator_type": "personal", "url": ""}], "iadb_knowledge": [{"theme": {"en": ["https://taxonomy.iadb.org/knowledgeProductsTaxonomy/53786709020451812"], "es": ["https://taxonomy.iadb.org/knowledgeProductsTaxonomy/53786709020451812"], "fr": ["https://taxonomy.iadb.org/knowledgeProductsTaxonomy/53786709020451812"], "pt_BR": ["https://taxonomy.iadb.org/knowledgeProductsTaxonomy/53786709020451812"]}, "thumbnail": "73333251-56d9-428d-b6e8-7ebba31a0303", "title": "Citizen Survey on Government Transactions and Equity, 2023-2024", "url": "https://doi.org/10.60966/vgjju86h", "url_thumbnail": ""}], "publisher": [{"email": "opendata@iadb.org", "publisher_name": {"en": "Inter-American Development Bank", "es": "Banco Interamericano de Desarrollo", "fr": "Banque Interam\u00e9ricaine de D\u00e9veloppement", "pt_BR": "Banco Interamericano de Desenvolvimento"}, "type": "organizational", "uri": "https://ror.org/02gjn4306", "url": "https://www.iadb.org"}], "resources": [{"access_rights": "", "access_url": "https://data.iadb.org/dataset/b7ad749a-3960-4b33-a002-fc2625ceba39/resource/1180c45c-4d90-4678-a761-dd6ccee49d95", "cache_last_updated": null, "cache_url": null, "compress_format": "", "created": "2025-10-15T16:02:09.922156", "data_notes": {"en": "", "es": "", "fr": "", "pt_BR": ""}, "datastore_active": false, "datastore_contains_all_records_of_source_file": false, "described_by": "", "described_by_type": "", "description": "", "file_id": "ded06fd9-3d85-406f-9389-8225018142d2", "format": "PDF", "hash": "", "id": "1180c45c-4d90-4678-a761-dd6ccee49d95", "indicator_category": "", "is_indicator": false, "language": ["Spanish"], "last_modified": "2025-10-15T16:02:09.822585", "metadata_modified": "2025-10-15T16:02:11.620095", "mimetype": "", "mimetype_inner": null, "name": "TDE Manual Muestra de Usuarios", "number_of_variables": "", "package_format": "", "package_id": "b7ad749a-3960-4b33-a002-fc2625ceba39", "position": 0, "related_resource": "", "resource_type": null, "rights": {"en": "", "es": "", "fr": "", "pt_BR": ""}, "size": null, "state": "active", "theme": {}, "theme-en": "", "theme-es": "", "theme-fr": "", "theme-pt_BR": "", "url": "https://data.iadb.org/file/download/ded06fd9-3d85-406f-9389-8225018142d2", "url_thumbnail": "", "visualization_type": "", "iadb_knowledge": [{"theme": {}, "title": "", "url": "", "url_thumbnail": ""}], "spatial_coverage": [{"bbox": "", "centroid": "", "geom": "", "label": {"en": "", "es": "", "fr": "", "pt_BR": ""}, "uri": ""}]}, {"access_rights": "", "access_url": "https://data.iadb.org/dataset/b7ad749a-3960-4b33-a002-fc2625ceba39/resource/a9a4e06b-f362-4152-a805-1b2f954128c3", "cache_last_updated": null, "cache_url": null, "ckan_url": "https://data.iadb.org", "compress_format": "", "created": "2025-10-15T16:03:09.281656", "data_notes": {"en": "", "es": "", "fr": "", "pt_BR": ""}, "datastore_active": true, "datastore_contains_all_records_of_source_file": true, "described_by": "", "described_by_type": "", "description": "", "file_id": "01ab0b4e-9d33-4107-ab95-303f6e35b2ac", "format": "XLSX", "hash": "8891a0f3816680c3745934968b3a6717", "id": "a9a4e06b-f362-4152-a805-1b2f954128c3", "ignore_hash": false, "indicator_category": "", "is_indicator": false, "language": ["English"], "last_modified": "2025-10-15T16:03:09.146978", "metadata_modified": "2025-10-15T16:03:16.969828", "mimetype": "", "mimetype_inner": null, "name": "TDE Diccionario Muestra de Usuarios", "number_of_variables": "", "package_format": "", "package_id": "b7ad749a-3960-4b33-a002-fc2625ceba39", "position": 1, "related_resource": "", "resource_id": "a9a4e06b-f362-4152-a805-1b2f954128c3", "resource_type": null, "rights": {"en": "", "es": "", "fr": "", "pt_BR": ""}, "set_url_type": false, "size": null, "state": "active", "task_created": "2025-10-15 16:03:11.295594", "theme": {}, "theme-en": "", "theme-es": "", "theme-fr": "", "theme-pt_BR": "", "url": "https://data.iadb.org/file/download/01ab0b4e-9d33-4107-ab95-303f6e35b2ac", "url_thumbnail": "", "visualization_type": "", "spatial_coverage": [{"bbox": "", "centroid": "", "geom": "", "label": {"en": "", "es": "", "fr": "", "pt_BR": ""}, "uri": ""}]}, {"access_rights": "", "access_url": "https://data.iadb.org/dataset/b7ad749a-3960-4b33-a002-fc2625ceba39/resource/e968a7b6-e9ea-440c-a84b-6b1afb650c64", "cache_last_updated": null, "cache_url": null, "ckan_url": "https://data.iadb.org", "compress_format": "", "created": "2025-10-15T16:03:54.860729", "data_notes": {"en": "", "es": "", "fr": "", "pt_BR": ""}, "datastore_active": true, "datastore_contains_all_records_of_source_file": true, "described_by": "", "described_by_type": "", "description": "", "file_id": "87ebb654-1b2e-47b2-9d32-0d2e6d062b43", "format": "CSV", "hash": "67e1d6285447b330fcdc9866a370d971", "id": "e968a7b6-e9ea-440c-a84b-6b1afb650c64", "ignore_hash": false, "indicator_category": "", "is_indicator": false, "language": ["Spanish"], "last_modified": "2025-10-15T16:03:54.761684", "metadata_modified": "2025-10-15T16:04:17.724557", "mimetype": "", "mimetype_inner": null, "name": "LAC Muestra Usuarios All Countries", "number_of_variables": "", "package_format": "", "package_id": "b7ad749a-3960-4b33-a002-fc2625ceba39", "position": 2, "related_resource": "", "resource_id": "e968a7b6-e9ea-440c-a84b-6b1afb650c64", "resource_type": null, "rights": {"en": "", "es": "", "fr": "", "pt_BR": ""}, "set_url_type": false, "size": null, "state": "active", "task_created": "2025-10-15 16:03:56.286537", "theme": {}, "theme-en": "", "theme-es": "", "theme-fr": "", "theme-pt_BR": "", "url": "https://data.iadb.org/file/download/87ebb654-1b2e-47b2-9d32-0d2e6d062b43", "url_thumbnail": "", "visualization_type": "", "iadb_knowledge": [{"theme": {}, "title": "", "url": "", "url_thumbnail": ""}], "spatial_coverage": [{"bbox": "", "centroid": "", "geom": "", "label": {"en": "", "es": "", "fr": "", "pt_BR": ""}, "uri": ""}]}, {"access_rights": "", "access_url": "https://data.iadb.org/dataset/b7ad749a-3960-4b33-a002-fc2625ceba39/resource/d26dc349-175a-4515-bf16-91673b7998e7", "cache_last_updated": null, "cache_url": null, "compress_format": "", "created": "2025-10-15T16:04:36.565996", "data_notes": {"en": "", "es": "", "fr": "", "pt_BR": ""}, "datastore_active": false, "datastore_contains_all_records_of_source_file": false, "described_by": "", "described_by_type": "", "description": "", "file_id": "0a01e85c-545c-4023-bfd0-27ac7ed91d04", "format": "DTA", "hash": "", "id": "d26dc349-175a-4515-bf16-91673b7998e7", "indicator_category": "", "is_indicator": false, "language": ["Spanish"], "last_modified": "2025-10-15T16:04:36.399562", "metadata_modified": "2025-10-15T16:05:13.285932", "mimetype": "", "mimetype_inner": null, "name": "Stata - LAC Muestra Usuarios All Countries", "number_of_variables": "", "package_format": "", "package_id": "b7ad749a-3960-4b33-a002-fc2625ceba39", "position": 3, "related_resource": "", "resource_type": null, "rights": {"en": "", "es": "", "fr": "", "pt_BR": ""}, "size": null, "state": "active", "theme": {}, "theme-en": "", "theme-es": "", "theme-fr": "", "theme-pt_BR": "", "url": "https://data.iadb.org/file/download/0a01e85c-545c-4023-bfd0-27ac7ed91d04", "url_thumbnail": "", "visualization_type": "", "iadb_knowledge": [{"theme": {}, "title": "", "url": "", "url_thumbnail": ""}], "spatial_coverage": [{"bbox": "", "centroid": "", "geom": "", "label": {"en": "", "es": "", "fr": "", "pt_BR": ""}, "uri": ""}]}, {"access_rights": "", "access_url": "https://data.iadb.org/dataset/b7ad749a-3960-4b33-a002-fc2625ceba39/resource/3f634d2d-19d5-47a9-944a-696ffc0b8bfc", "cache_last_updated": null, "cache_url": null, "ckan_url": "https://data.iadb.org", "compress_format": "", "created": "2025-10-15T16:05:13.292824", "data_notes": {"en": "", "es": "", "fr": "", "pt_BR": ""}, "datastore_active": true, "datastore_contains_all_records_of_source_file": true, "described_by": "", "described_by_type": "", "description": "", "file_id": "6afb2a6e-d365-41f4-9273-ef319cacc5cf", "format": "XLSX", "hash": "ebc967c11512abc07b9f2270c18cda0f", "id": "3f634d2d-19d5-47a9-944a-696ffc0b8bfc", "ignore_hash": false, "indicator_category": "", "is_indicator": false, "language": ["Spanish"], "last_modified": "2025-10-15T16:05:13.151803", "metadata_modified": "2025-10-15T16:06:26.258401", "mimetype": "", "mimetype_inner": null, "name": "Excel - LAC Muestra Usuarios All Countries", "number_of_variables": "", "package_format": "", "package_id": "b7ad749a-3960-4b33-a002-fc2625ceba39", "position": 4, "related_resource": "", "resource_id": "3f634d2d-19d5-47a9-944a-696ffc0b8bfc", "resource_type": null, "rights": {"en": "", "es": "", "fr": "", "pt_BR": ""}, "set_url_type": false, "size": null, "state": "active", "task_created": "2025-10-15 16:05:14.956207", "theme": {}, "theme-en": "", "theme-es": "", "theme-fr": "", "theme-pt_BR": "", "url": "https://data.iadb.org/file/download/6afb2a6e-d365-41f4-9273-ef319cacc5cf", "url_thumbnail": "", "visualization_type": "", "iadb_knowledge": [{"theme": {}, "title": "", "url": "", "url_thumbnail": ""}], "spatial_coverage": [{"bbox": "", "centroid": "", "geom": "", "label": {"en": "", "es": "", "fr": "", "pt_BR": ""}, "uri": ""}]}], "spatial_coverage": [{"bbox": "", "centroid": "", "geom": "", "label": {"en": "Brazil", "es": "Brasil", "fr": "Br\u00e9sil", "pt_BR": "Brasil"}, "uri": "https://sws.geonames.org/3469034"}, {"bbox": "", "centroid": "", "geom": "", "label": {"en": "Chile", "es": "Chile", "fr": "Chili", "pt_BR": "Chile"}, "uri": "https://sws.geonames.org/3895114"}, {"bbox": "", "centroid": "", "geom": "", "label": {"en": "Colombia", "es": "Colombia", "fr": "Colombie", "pt_BR": "Col\u00f4mbia"}, "uri": "https://sws.geonames.org/3686110"}, {"centroid": "", "geom": "", "label": {"en": "Peru", "es": "Per\u00fa", "fr": "P\u00e9rou", "pt_BR": "Peru"}, "uri": "https://sws.geonames.org/3932488"}, {"bbox": "", "centroid": "", "geom": "", "label": {"en": "Trinidad & Tobago", "es": "Trinidad y Tobago", "fr": "Trinit\u00e9-et-Tobago", "pt_BR": "Trinidad e Tobago"}, "uri": "https://sws.geonames.org/3573591"}, {"bbox": "", "centroid": "", "geom": "", "label": {"en": "Uruguay", "es": "Uruguay", "fr": "Uruguay", "pt_BR": "Uruguai"}, "uri": "https://sws.geonames.org/3439705"}, {"bbox": "", "centroid": "", "geom": "", "label": {"en": "Guatemala", "es": "Guatemala", "fr": "Guatemala", "pt_BR": "Guatemala"}, "uri": "https://sws.geonames.org/3595528"}, {"bbox": "", "centroid": "", "geom": "", "label": {"en": "Honduras", "es": "Honduras", "fr": "Honduras", "pt_BR": "Honduras"}, "uri": "https://sws.geonames.org/3608932"}, {"bbox": "", "centroid": "", "geom": "", "label": {"en": "Jamaica", "es": "Jamaica", "fr": "Jama\u00efque", "pt_BR": "Jamaica"}, "uri": "https://sws.geonames.org/3489940"}, {"bbox": "", "centroid": "", "geom": "", "label": {"en": "Panama", "es": "Panam\u00e1", "fr": "Panama", "pt_BR": "Panam\u00e1"}, "uri": "https://sws.geonames.org/3703430"}, {"bbox": "", "centroid": "", "geom": "", "label": {"en": "Paraguay", "es": "Paraguay", "fr": "Paraguay", "pt_BR": "Paraguai"}, "uri": "https://sws.geonames.org/3437598"}], "groups": [], "relationships_as_subject": [], "relationships_as_object": [], "doi": "10.60966/xecnrk2u", "doi_status": true, "domain": "https://data.iadb.org", "doi_date_published": "2025-10-21", "doi_publisher": "IADB", "data_collection_type": [{"uri": "https://taxonomy.iadb.org/knowledgeProductsTaxonomy/40812682-185a-4604-8fe0-ecb3c8a6f736", "labels": {"en": "Survey Data", "es": "Datos de Encuesta", "fr": "Donn\u00e9es d'enqu\u00eate", "pt_BR": "Dados de Inqu\u00e9ritos"}}], "keyword": {"en": ["Digital Government", "Equity"], "es": ["Gobierno Digital", "Equidad"], "fr": ["Gouvernement num\u00e9rique", "\u00c9quit\u00e9"], "pt_BR": ["Governo digital", "Equidade"]}, "contact_point": "", "description": {"en": "Between 2023 and 2024, the IDB, in collaboration with the governments of seven countries, conducted surveys exclusively targeting users of public services. The objective was to measure the experience of different population groups with government services and assess the government\u2019s readiness for digital service delivery. These surveys, nationally representative of the user population, represent an innovative effort by emphasizing the collection of information on key variables such as sex, age, ethnicity, disability status, urban/rural location, and educational level of individuals who use government services. The questionnaires gathered data on connectivity, ownership of digital assets, digital skills, transactions carried out and the experience with those transactions, awareness of digital public services, and experience with specific social transactions.\r\n\r\nThese surveys are part of a broader study on the use of public services at the nationally representative level, the resulting database\u2014Citizen Survey on Government Transactions and Equity (IDB, 2025)\u2014is available for consultation in the IDB\u2019s data catalog. The present database, titled User Survey on Government Transactions and Equity, brings together, on one hand, observations from collections conducted exclusively with users in seven countries, and on the other, observations of users identified within nationally representative surveys (which include both users and non-users).\r\n\r\nTo provide a general overview of 11 countries, comparable to that of Citizen Survey on Government Procedures and Equity (IDB, 2025), for the four countries where no user-focused data collection was conducted, only observations from users within the representative sample were considered. This integration enables the construction of a comprehensive and representative database on the experience of public service users in 11 countries across Latin America and the Caribbean.", "es": "Entre 2023 y 2024, el BID, en colaboraci\u00f3n con los gobiernos de siete pa\u00edses, realiz\u00f3 encuestas dirigidas exclusivamente a usuarias y usuarios de servicios p\u00fablicos. El objetivo fue medir la experiencia de distintos grupos poblacionales con los servicios del gobierno y evaluar el nivel de preparaci\u00f3n gubernamental para la prestaci\u00f3n de servicios digitales. Estas encuestas, representativas de la poblaci\u00f3n usuaria a nivel nacional, constituyen un esfuerzo innovador al enfatizar la recolecci\u00f3n de informaci\u00f3n sobre variables clave como sexo, edad, etnia, situaci\u00f3n de discapacidad, ubicaci\u00f3n urbana/rural y nivel educativo de las personas que usan servicios del gobierno. Los cuestionarios recopilaron datos sobre conectividad, posesi\u00f3n de activos digitales, habilidades digitales, tr\u00e1mites realizados y la experiencia asociada, conocimiento de los servicios p\u00fablicos digitales y experiencia con tr\u00e1mites sociales espec\u00edficos.\n\nEstas encuestas forman parte de un estudio m\u00e1s amplio sobre el uso de servicios p\u00fablicos a nivel nacional. La base de datos resultante \u2014Encuesta ciudadana sobre tr\u00e1mites gubernamentales y equidad (BID, 2025)\u2014 est\u00e1 disponible para consulta en el cat\u00e1logo de datos del BID. La presente base de datos, titulada Encuesta a usuarios sobre tr\u00e1mites gubernamentales y equidad, re\u00fane, por un lado, observaciones provenientes de recolecciones realizadas exclusivamente con usuarios en siete pa\u00edses y, por otro, observaciones de usuarios identificados dentro de encuestas representativas a nivel nacional (que incluyen tanto usuarios como no usuarios).\n\nCon el fin de presentar un panorama general de 11 pa\u00edses, comparable con el de la Encuesta ciudadana sobre tr\u00e1mites gubernamentales y equidad (BID, 2025), para los cuatro pa\u00edses en los que no se realiz\u00f3 una recolecci\u00f3n enfocada en personas usuarias se consideraron \u00fanicamente las observaciones de usuarios provenientes de la muestra representativa. Esta integraci\u00f3n permite conformar una base de datos integral y representativa sobre la experiencia de las personas usuarias de servicios p\u00fablicos en 11 pa\u00edses de Am\u00e9rica Latina y el Caribe.", "fr": "Entre 2023 et 2024, la BID, en collaboration avec les gouvernements de sept pays, a men\u00e9 des enqu\u00eates s\u2019adressant exclusivement aux usagers des services publics. L\u2019objectif \u00e9tait de mesurer l\u2019exp\u00e9rience de diff\u00e9rents groupes de population avec les services gouvernementaux et d\u2019\u00e9valuer la pr\u00e9paration des administrations \u00e0 la fourniture de services num\u00e9riques. Ces enqu\u00eates, repr\u00e9sentatives \u00e0 l\u2019\u00e9chelle nationale de la population d\u2019usagers, constituent un effort innovant en mettant l\u2019accent sur la collecte d\u2019informations relatives \u00e0 des variables cl\u00e9s telles que le sexe, l\u2019\u00e2ge, l\u2019origine ethnique, le statut de handicap, la localisation urbaine/rurale et le niveau d\u2019instruction des personnes qui utilisent les services publics. Les questionnaires ont recueilli des donn\u00e9es sur la connectivit\u00e9, la possession d\u2019actifs num\u00e9riques, les comp\u00e9tences num\u00e9riques, les transactions r\u00e9alis\u00e9es et l\u2019exp\u00e9rience associ\u00e9e \u00e0 ces transactions, la connaissance des services publics num\u00e9riques ainsi que l\u2019exp\u00e9rience concernant certaines transactions sociales sp\u00e9cifiques.\n\nCes enqu\u00eates s\u2019inscrivent dans une \u00e9tude plus large sur l\u2019utilisation des services publics \u00e0 un niveau nationalement repr\u00e9sentatif ; la base de donn\u00e9es qui en r\u00e9sulte \u2014 Enqu\u00eate aupr\u00e8s des citoyens sur les transactions gouvernementales et l\u2019\u00e9quit\u00e9 (BID, 2025) \u2014 est disponible pour consultation dans le catalogue de donn\u00e9es de la BID. La pr\u00e9sente base de donn\u00e9es, intitul\u00e9e Enqu\u00eate aupr\u00e8s des usagers sur les transactions gouvernementales et l\u2019\u00e9quit\u00e9, regroupe, d\u2019une part, des observations issues de collectes r\u00e9alis\u00e9es exclusivement aupr\u00e8s d\u2019usagers dans sept pays et, d\u2019autre part, des observations d\u2019usagers identifi\u00e9s au sein d\u2019enqu\u00eates repr\u00e9sentatives au niveau national (incluant \u00e0 la fois des usagers et des non-usagers).\n\nAfin de fournir une vue d\u2019ensemble de 11 pays, comparable \u00e0 celle de l\u2019Enqu\u00eate aupr\u00e8s des citoyens sur les d\u00e9marches gouvernementales et l\u2019\u00e9quit\u00e9 (BID, 2025), pour les quatre pays o\u00f9 aucune collecte centr\u00e9e sur les usagers n\u2019a \u00e9t\u00e9 men\u00e9e, seules les observations d\u2019usagers au sein de l\u2019\u00e9chantillon repr\u00e9sentatif ont \u00e9t\u00e9 retenues. Cette int\u00e9gration permet de constituer une base de donn\u00e9es compl\u00e8te et repr\u00e9sentative sur l\u2019exp\u00e9rience des usagers des services publics dans 11 pays d\u2019Am\u00e9rique latine et des Cara\u00efbes.", "pt_BR": "Entre 2023 e 2024, o BID, em colabora\u00e7\u00e3o com os governos de sete pa\u00edses, realizou pesquisas direcionadas exclusivamente a usu\u00e1rios de servi\u00e7os p\u00fablicos. O objetivo foi medir a experi\u00eancia de diferentes grupos populacionais com os servi\u00e7os governamentais e avaliar a prontid\u00e3o do governo para a presta\u00e7\u00e3o digital de servi\u00e7os. Essas pesquisas, nacionalmente representativas da popula\u00e7\u00e3o usu\u00e1ria, constituem um esfor\u00e7o inovador ao enfatizar a coleta de informa\u00e7\u00f5es sobre vari\u00e1veis-chave como sexo, idade, etnia, condi\u00e7\u00e3o de defici\u00eancia, localiza\u00e7\u00e3o urbana/rural e n\u00edvel educacional das pessoas que utilizam servi\u00e7os governamentais. Os question\u00e1rios coletaram dados sobre conectividade, posse de ativos digitais, habilidades digitais, transa\u00e7\u00f5es realizadas e a experi\u00eancia com essas transa\u00e7\u00f5es, conhecimento sobre servi\u00e7os p\u00fablicos digitais e experi\u00eancia com transa\u00e7\u00f5es sociais espec\u00edficas.\n\nEssas pesquisas fazem parte de um estudo mais amplo sobre o uso de servi\u00e7os p\u00fablicos em n\u00edvel nacionalmente representativo; a base de dados resultante \u2014 Citizen Survey on Government Transactions and Equity (BID, 2025) \u2014 est\u00e1 dispon\u00edvel para consulta no cat\u00e1logo de dados do BID. A presente base de dados, intitulada User Survey on Government Transactions and Equity, re\u00fane, por um lado, observa\u00e7\u00f5es de coletas realizadas exclusivamente com usu\u00e1rios em sete pa\u00edses e, por outro, observa\u00e7\u00f5es de usu\u00e1rios identificados em pesquisas nacionalmente representativas (que incluem tanto usu\u00e1rios quanto n\u00e3o usu\u00e1rios).\n\nPara oferecer uma vis\u00e3o geral de 11 pa\u00edses, compar\u00e1vel \u00e0 de Citizen Survey on Government Procedures and Equity (BID, 2025), nos quatro pa\u00edses em que n\u00e3o houve coleta direcionada a usu\u00e1rios, foram consideradas apenas as observa\u00e7\u00f5es de usu\u00e1rios dentro da amostra representativa. Essa integra\u00e7\u00e3o permite a constru\u00e7\u00e3o de uma base de dados abrangente e representativa sobre a experi\u00eancia de usu\u00e1rios de servi\u00e7os p\u00fablicos em 11 pa\u00edses da Am\u00e9rica Latina e do Caribe."}}}